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Customer Service Associate (6 month temp)

Horizon Discovery, a leading provider of translational genomics research tools, is searching for a Customer Service Associate on a six-month temporary basis.  This is a new position, created to meet our increased business demand reporting to the Head of Customer Service.

This is an office based role and you will be responsible for interfacing with and supporting internal and external customers in an order fulfilment.  Contributes to the company’s ability to meet sales goals and revenue targets.  

Duties and Responsibilities (but not limited to):

  • Handle high volume email traffic
  • Responsible for working with the commercial team to support with processing orders reactively in a timely manner.
  • Sales order creation and maintenance - Interprets purchase order details, quotes, in order to create and maintain sales in ERP system
  • Be customer centric
  • Contribute to the development of the ordering, process to ensure Horizon continues to provide an excellent customer experience now and into the future.

Required Skills & Experience

Educational Background:

  • Scientific bachelor’s degree in Biology or a related field ideal but not essential.
  • Post-graduate degree or commercial experience in a life science company is highly desirable.

Skills & Experience:

  • Excellent analytical, problem solving and interpersonal skills, with the ability to communicate effectively with a wide range of personality types required.
  • Precision and Attention to details essential.
  • Outstanding listening, verbal and written communication skills required.
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) required.
  • Previous role in customer services desirable.
  • Experience working with a customer relationship management system desirable.

We offer a varied and interesting working environment and as a growing company we are focused on recognition and empowerment of our employees.  We are committed to high quality science to meet our client and growth needs.  In addition to competitive salaries we can offer an attractive flexible benefits package.

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